FAQ

Here at Kebbe Bleiben, each product is made to order especially for you (you can check out the advantages for the environment in our Sustainability section). For this reason, we generally do not offer returns or refunds if you have changed your mind and do not want the product anymore (you may check the European guidelines here).

However, we don't want to leave you in a bad situation. Please get in contact with us at contact@kebbebleiben.de and tell us about the situation at maximum 14 days after receiving your order. Depending on the situation and the order size, we might be able to give you a full refund for the product (not including the shipping costs) if you send the product back to us. In this case, you would have to cover the shipping costs for the return as well, and the product should reach us in good condition (without any damages, stains, and without having been washed).

And, if you change your mind just after ordering, you might still be able to cancel your order. In this case, check our "Can I change or cancel my order?" FAQ point.

Here at Kebbe Bleiben, each product is made to order especially for you. That means that nothing is made until you place an order. For this reason, we do not generally offer exchanges for different products or different sizes. However, we don't want to leave you in a bad situation, and we don't want an accident to stop you from enjoying your Kebbe product.

Of course, if there is a problem with your order, like a wrong or bad print, or a damaged or wrong product, we will of course fix the problem free of charge for you. Please see the Problems with your order section of the FAQ.

If you have ordered the wrong size or the wrong design, and would like to exchange the product for a different one, we will have to look at it on a case by case basis. We might ask you to send us the older product, and once we receive it in good condition, we'll send you a new product for free. In this case, we might still ask you to pay for the shipping costs for the return and the new product.

This is only possible if the item is returned without any stains, damage, and (in the case of clothing) without having been washed.

This whole situation can be very time-consuming for both you and us, so we ask you to please double check your order before ordering. In the case of clothing, check the size chart before your purchase. You can find the size chart on every product page, and in the FAQ page. In case of doubts, contact us at contact@kebbebleiben.de for any questions.

If you would like to exchange something, please get in contact wiht us at contact@kebbebleiben.de

As long as your order has not been printed yet, you can still cancel it or change it. This means you have about one day after your place your order to cancel or change your order.

Please send us an email as soon as possible at contact@kebbebleiben.de, including your order number and name, so that we can make the changes.

Unfortunately, once your order has been printed, it cannot be cancelled any more.

But we don't like dealing with absolutes. Send us an email at contact@kebbebleiben.de, and we'll see what we can do to accomodate you!

As long as your order has not been sent yet, you can still change the delivery address. This means you have about one day after your place your order to do that.

Please send us an email as soon as possible at contact@kebbebleiben.de, including your order number and name, so that we can make the changes.

Unfortunately, once your order has been sent, we cannot change the delivery address anymore.

If this is a big problem, get in contact with us. Maybe there's something we can still do.

Almost everywhere around the world, including to the USA, Europe, and Lebanon!

At the moment, we can unfortunately not deliver to the following countries and regions: Crimea, Luhansk, and Donetsk regions in Ukraine, Russia, Belarus, Ecuador, Cuba, Iran, Syria, North Korea, Afghanistan,
Bhutan, Brunei, Chad, Laos, Libya, Mongolia, Samoa, South Sudan, Timor-Leste, Turkmenistan, Yemen.

Definitely!

There are two options, depending on how you would like to pay:

1- pay by credict card / Paypal: order directly through our website, the order will be shipped with DHL to you (only 10€ charge!), and receive your order within two or three weeks!

2- pay in cash: order by email or Instagram, and we will bring your order with us in our next trip to Lebanon (usually December, April-May and/or September, no extra delivery charge).

If you are ordering from the North-America, Europe, Brazil or some countries in Asia (full list below), the delivery time is shown under the "Add to Cart" button.

If you are ordering from anywhere else, here's what you need to know:
- Your product is made on demand (it's better for the environment!). Once you order, your order will be made in just 2-5 business days!
- After your order has been made, it will be shipped. The shipping time depends on your location. You can find a list of most locations here.

For more information, please see our Shipping, Exchanges and Returns section in our FAQ page.

Full list of countries with the delivery time shown under the Add to Cart button: Australia,
Brazil, Canada, Czechia, Denmark, Estonia, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, Republic of Korea, Latvia, Mexico, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, the UK, the US.

Shipping costs depend on the delivery location:

- 3.99€ for shipping to Europe, Canada, the USA, Japan, Australia, New Zealand, and Brazil.
- 9.67€ for anywhere else in the world (international shipping: your order might be subject to import tax*)

You can also see the final shipping price during Checkout, before buying.

* Please check the delivery country's import tax law for more information. Any import tax should be handled by the customer.

At the moment, unfortunately no.

Typically only national postal operators (such as Deutsche Post in Germany) are able to deliver orders to PO Boxes or Packstations.

Our deliveries might be done with other shipping companies, such as Hermes, for example. In this case, we would not be able to deliver to a PO Box or Packstation, so we cannot offer that at the moment.

For a smooth delivery, we suggest you use a physical address instead of a PO Box
address. But if you still want to order to a Packstation or PO Box, it can still be arranged, but the delivery times might be longer.

Please send us an email, and we will see what we can do!

Once your order is shipped, you will receive an email with a tracking number and link, which you can use to track your oder.